Still need a hand?
Message the team
Three ways to reach a person, and which one to use.
Actualizado el 29 sept 20261 min de lectura
Open Support from the menu. You need to be signed in, so that we can look at the right account.
Three ways to reach us
- Message us — a short form. We send our reply to the email address on your account. It is best for a quick question.
- Start a conversation — the same, but the whole thread is kept on this page, so you can follow it and reply. It is best when you expect some back-and-forth.
- Email us directly — the address is shown at the bottom of the Support page, if you would rather use your own email.
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- How fast we reply, and what to includeWhat to put in your first message so we can answer it straight away.
- Report a safety problemHow to tell us that a story or a picture does not belong, and what happens next.
- A story is stuck or did not startWork through why a book has not finished, and what happens to your coins.
