Fixing a problem
Narration will not play
A book with no audio is normal. Here is what to check when you ordered it and hear nothing.
Mis à jour le 29 sept. 20261 min de lecture
Narration is made when you order it. A finished book with no audio has simply not had narration ordered — that is normal, not a fault.
À vérifier
Commencez par le haut — les vérifications sont classées selon la cause la plus fréquente.
You never ordered narration
Narration is ordered, not automatic. A book with no audio shows Listen to story with a price. Choose it and confirm to make the audio.
The sound is off on your device
Check the device volume, the silent switch on a phone, and the browser tab. If the book has narration but it is silent, try another browser.
You edited a page after ordering
Editing a page clears that page’s narration, so it has to be made again. Reorder narration for the book.
You see “Retry audio”
The narration failed part-way. Press Retry audio. Whoever paid is refunded for a failed run, so you are not charged twice.
A child profile says it needs more coins
In a child’s profile, narration is paid from the child’s own coins. Give them more, or approve their request, and try again.
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À lire ensuite
- Listen to a story: narrationHow to order a narrated reading, what it costs, and how the voices are chosen.
- Sounds, the sleep timer and reader settingsQuiet background sounds, a timer that stops the narration, and settings for text size and easier reading.
- Children’s coins and allowancesGive each child a small budget of coins, or an allowance, and what happens when they run out.
