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Fixing a problem
Guided checks for a stuck story, a missing picture, silent narration and charges.
5 artikelen
- A story is stuck or did not startWork through why a book has not finished, and what happens to your coins.2 min lezen
- A picture is missing or looks wrongFix a blank page for free, restore the previous picture, and repair a hero who looks different.1 min lezen
- Narration will not playA book with no audio is normal. Here is what to check when you ordered it and hear nothing.1 min lezen
- I think I was charged twiceCompare your coin history with your card statement, and the normal reasons a payment can look doubled.1 min lezen
- A photo could not be uploadedThe photo types and sizes we accept, and what to do with a phone photo that is too large.1 min lezen