Fixing a problem
I think I was charged twice
Compare your coin history with your card statement, and the normal reasons a payment can look doubled.
Bijgewerkt op 29 sep 20261 min lezen
A payment that looks doubled is almost always one of a few normal things. Go through the checks below, in order, before you message us.
Loop het na
Begin bovenaan — de controles staan op volgorde van wat het vaakst de oorzaak is.
Check your coin history
Open Transaction history. Each book is one row, and each refund is a Coins refunded row. Two rows for the same book, with no refund between them, would mean two books were made.
Open your walletThe extra charge is “pending”
A bank often shows a temporary hold first, and then the real charge. The hold disappears by itself in a few days. It is not a second payment.
You are on the yearly plan
The year is one payment. The coins arrive monthly, so your balance changes without a new charge each month. The coins still to come show as on the way.
It could be a different purchase
A coin pack, a gift, and a printed book are separate purchases with their own receipts. Open Payment methods in Settings to see your receipts.
Open SettingsIt still looks wrong
Message us with the date, the amount, and the reference from the coin history row. We will look at it with you.
Message support
Was dit nuttig?
Lees hierna
- Pause, cancel or manage your planWhere to pause a plan, cancel it, and see your card and receipts — and what happens to your coins.
- How coins workCoins pay for books. Here is where they come from, where you see them, and why they never run out on you.
- Failed books, refunds and free repairsWhat we give back when a book fails, what we simply fix for free, and when to ask us.
