Kid profiles & safety
Access codes, PINs and the grown-up question
The three locks around a child’s profile, what each one protects, and what to do if a PIN is forgotten.
Updated Sep 29, 20261 min read
There are three locks. They protect different things, so it helps to know which is which.
The access code
Each reader has a 6-character access code. A child can type it under I have an access code on the sign-in page (Quick sign-in) to jump straight to their own profile on a family device.
The reader PIN
A 4-digit PIN belongs to one reader. It is needed to leave that child’s profile, and to let a grown-up pay from a child’s profile. It is stored scrambled, never as the digits, and five wrong guesses lock it for five minutes.
The grown-up question
A short multiplication question shown before something only a grown-up should do — changing Kid Mode, for example, or paying for narration from a child’s profile when there is no PIN.
What a child cannot open
Some pages are closed in a child’s profile, including Community, Leaderboard, Pricing, Wallet & Coins and Gift. A child who reaches one sees “This page is for grown-ups only” and is sent back to their stories after a few seconds. There is also an Ask a Grown-up to Unlock button.
Work through it
Start at the top — the checks are ordered by what is most often the cause.
The PIN is locked after wrong tries
After 5 wrong guesses the PIN is locked for 5 minutes. Wait, then try again. Guessing again during the lock only makes you wait longer.
You forgot the PIN
As the parent, you can reset it. Choose the forgot-PIN option and enter your account password to prove it is you, then set a new PIN.
Reset your password if you need toThe access code does not sign the child in
An access code chooses a profile; it does not sign anyone in. It works on a device that is already signed in to the family account. On a new device, sign in as the parent first.
Go to sign in
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