LoloTalesWhere Every Child Is the Hero
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Fixing a problem

Guided checks for a stuck story, a missing picture, silent narration and charges.

5 articles

  1. A story is stuck or did not startWork through why a book has not finished, and what happens to your coins.2 min read
  2. A picture is missing or looks wrongFix a blank page for free, restore the previous picture, and repair a hero who looks different.1 min read
  3. Narration will not playA book with no audio is normal. Here is what to check when you ordered it and hear nothing.1 min read
  4. I think I was charged twiceCompare your coin history with your card statement, and the normal reasons a payment can look doubled.1 min read
  5. A photo could not be uploadedThe photo types and sizes we accept, and what to do with a phone photo that is too large.1 min read