Fixing a problem
A picture is missing or looks wrong
Fix a blank page for free, restore the previous picture, and repair a hero who looks different.
Updated Sep 29, 20261 min read
Two different things can go wrong with a picture, and they are handled differently.
- A picture failed to draw. The page is left blank, the rest of the book is finished, and repairing it is free.
- A picture was drawn but you would like a different one. Re-drawing a page costs 1 coin. You can restore the earlier version for free if you change your mind.
Work through it
Start at the top — the checks are ordered by what is most often the cause.
A page has no picture
Open the book. If any pages are missing pictures, a Missing pieces card offers a repair. Use it — repairing a page that failed to draw is always free.
Open your libraryThe library card shows “to fix”
That badge means some pages need repairing. Open the book and use the repair button. It is free and can be done page by page.
Open your libraryThe hero looks different on different pages
If the hero’s portrait failed, use Redraw on the character. It is a free repair. To keep a real person’s likeness the same on every page, turn on Face Match for that character.
You re-drew a picture and liked the old one better
Choose Previous version in the story editor to bring the earlier picture back. It is free.
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Read next
- Characters, photos and Face MatchHow to put your child in the story, keep them looking like themselves on every page, and add siblings or a pet.
- Failed books, refunds and free repairsWhat we give back when a book fails, what we simply fix for free, and when to ask us.
- A story is stuck or did not startWork through why a book has not finished, and what happens to your coins.
