Fixing a problem
Narration will not play
A book with no audio is normal. Here is what to check when you ordered it and hear nothing.
Updated Sep 29, 20261 min read
Narration is made when you order it. A finished book with no audio has simply not had narration ordered — that is normal, not a fault.
Work through it
Start at the top — the checks are ordered by what is most often the cause.
You never ordered narration
Narration is ordered, not automatic. A book with no audio shows Listen to story with a price. Choose it and confirm to make the audio.
The sound is off on your device
Check the device volume, the silent switch on a phone, and the browser tab. If the book has narration but it is silent, try another browser.
You edited a page after ordering
Editing a page clears that page’s narration, so it has to be made again. Reorder narration for the book.
You see “Retry audio”
The narration failed part-way. Press Retry audio. Whoever paid is refunded for a failed run, so you are not charged twice.
A child profile says it needs more coins
In a child’s profile, narration is paid from the child’s own coins. Give them more, or approve their request, and try again.
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Read next
- Listen to a story: narrationHow to order a narrated reading, what it costs, and how the voices are chosen.
- Sounds, the sleep timer and reader settingsQuiet background sounds, a timer that stops the narration, and settings for text size and easier reading.
- Children’s coins and allowancesGive each child a small budget of coins, or an allowance, and what happens when they run out.
